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SHOPPING GUIDE

FAQ's

PRODUCT

Sizes

30x20cm

30x30cm

35x35cm

38x25cm

40x30cm

Album Care

Protect your books and albums with our presentation boxes to prevent damage from light, dust and environmental factors. Store horizontally, avoid direct sunlight and do not leave them open for too long. Avoid areas with heat, humidity or contact with moisture. Support the binding when checking and never hang the album by the cover to prevent damage.

ORDERS & PAYMENTS

Production time

Production time begins the business day after approval of the mockup and confirmation of the order with an estimate of 10 to 15 business days.

Payment methods

Orders are prepared once payment is confirmed and within the following hours: Monday to Thursday from 10:00 am to 7:00 pm Orders placed outside of these hours are processed the next business day. Shipments are not made on Saturdays, Sundays or holidays.

Once the order is placed, an email will be sent to confirm the purchase. Once your order has been shipped, you will receive a confirmation email with a tracking number. This tracking number will allow you to monitor the progress of your shipment. All orders are fully trackable through this link.

Order Invoice

Once the order is confirmed, any changes to billing information are impossible. The invoice will reflect the details provided during the purchase by the customer.

Order Cancellation / Order Modification

Once the order is placed, it becomes unmodifiable. The only feasible option is to send an email to help@clickplusco.com , a possibility reserved for purchases in their initial stages of processing.

For transactions still in the early stages, and eligible for cancellation, customers will receive an email confirming the cancellation and refund.

SHIPPING & DELIVERIES

Shipment information

Shipping rates are calculated based on the destination, size and weight of your order. The cost of each shipment will be calculated automatically and detailed at the time of confirming the purchase, so that it is always approved by the customer before confirming payment.

For international orders, please note that your country may impose customs duties, taxes or duties on imported products. These charges are not included in the item price or shipping cost and are the buyer's responsibility.

If you need more information, you can send an email to help@clickplusco.com

Order Tracking

Once an order has been placed, an email will automatically be sent with tracking information, which will include the tracking number and link to check your status.

Shipping options

Click+ provides customers with the flexibility to have their orders delivered to the private address of their choice and to the Madrid showroom, an option chosen during the payment process.

Customs Taxes

For international orders, please note that your country may impose customs duties, taxes or duties on imported products. These charges are not included in the item price or shipping cost and are the buyer's responsibility.

EXCHANGES & RETURNS

Exchange & Returns Policy

We do not accept exchanges or returns for our products.

However, if you feel that the product you received does not match what was promised, you need to get in touch. You have up to 48 hours from when you received the order to send us an email at help@clickplusco.com . In that email, tell us about the product and explain what's wrong with it. This will help us decide what to do next, possibly including sending the product back to us for review.

Exchange & Returns Procedure

To initiate a return, customers can email Click+ at help@clickplusco.com .

Refunds

If your order cannot be fulfilled, we will refund the amount you have paid for the order, and we will not assume any further liability in relation to the rejected order.

CONTACT INFORMATION

Customer Support

Click+ Customer Service is available Monday to Thursday from 10 am to 5 pm (CET). Contact us by email: help@clickplusco.com . Please note that the service is closed on Fridays, Saturdays, Sundays and holidays. All inquiries will receive a response within 24 business hours.